Refund & Returns Policy for Vlitzmo Bag – Online Shopping of Bags

Last Updated: [Date]

1. Introduction

Welcome to Vlitzmo Bag (“we,” “our,” or “us”).
This Refund & Returns Policy explains how we handle product returns, exchanges, and refunds for items purchased through the Vlitzmo Bag mobile app.

We value your satisfaction and aim to make your shopping experience smooth and reliable.
By placing an order through our platform, you agree to this policy.

For any questions, please contact us at [support@vlitzmobag.com].

2. Eligibility for Returns

You may be eligible to return a product if:

  • The item is defective, damaged, or incorrect upon delivery.
  • The product is unused, unworn, and returned in its original packaging (with tags, labels, and protective wrapping intact).
  • The return request is made within 7–14 days of receiving the order.

Note: Returns are not accepted for products that show signs of use, wear, alteration, or damage caused by the customer.

3. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

  • Personalized or custom-made bags
  • Clearance or final-sale items
  • Gift cards or promotional vouchers
  • Accessories or bundled items sold under “non-returnable” conditions

Please check product descriptions before purchase to confirm eligibility.

4. Return Process

If you receive a defective, incorrect, or damaged item:

  1. Contact our customer support within 7 days of delivery at [support@vlitzmobag.com].
  2. Provide the following details:
    • Order number
    • Description of the issue
    • Clear photos or videos showing the problem
  3. Once verified, we’ll provide return instructions and a return authorization code (if applicable).

After approval:

  • You may be required to ship the item back to our warehouse.
  • We’ll notify you once we’ve received and inspected the returned product.

5. Return Shipping

  • If the return is due to our error (e.g., wrong, defective, or damaged item), we will cover the shipping cost.
  • If you are returning the item for other reasons (e.g., change of mind, wrong size/color ordered), you will be responsible for return shipping costs.
  • We recommend using a trackable courier service to avoid lost packages.

6. Inspection & Approval

Once we receive the returned item:

  • It will undergo a quality inspection within 3–5 business days.
  • If approved, you’ll receive confirmation via email or SMS.
  • We’ll then process your refund, exchange, or store credit as per your request.

7. Refund Options

Refunds may be issued in one of the following ways:

  • Original payment method (e.g., debit/credit card, mobile payment, wallet)
  • Store credit (redeemable for future purchases on Vlitzmo Bag)

Refunds are typically processed within 5–10 business days after approval, depending on your bank or payment provider.

8. Exchanges

If you wish to exchange an item (e.g., different color or design):

  • The product must meet all return eligibility criteria.
  • Exchanges are subject to stock availability.
  • If the requested replacement item is unavailable, we’ll issue a full refund or store credit.

9. Late or Missing Refunds

If you haven’t received your refund after the stated processing period:

  1. Check your bank or mobile payment account again.
  2. Contact your bank or payment provider — it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at [support@vlitzmobag.com] for assistance.

10. Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect product, notify us immediately within 48 hours of delivery.
Please include photos and a brief description of the issue.
We’ll arrange a replacement or full refund at no additional cost to you.

11. Cancellations

  • You can cancel your order within 12 hours of placing it, provided it has not yet been shipped.
  • Once the order has been dispatched, cancellations are no longer possible.
  • Refunds for canceled orders will be processed within 3–5 business days after confirmation.

12. Force Majeure

We are not liable for delays or failed deliveries caused by events beyond our control, including but not limited to:

  • Natural disasters
  • Strikes or courier disruptions
  • Customs delays or transportation restrictions
  • Pandemics or government-imposed lockdowns

13. Contact Us

For return or refund requests, please reach out to:

Vlitzmo Bag Support Team
📧 Email: [support@vlitzmobag.com]
📍 Address: [Your Business Address]
🕓 Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (Local Time)

We’re happy to assist with any order-related concerns or status updates.

14. Policy Updates

We may update this Refund & Returns Policy periodically to reflect operational changes or updates to consumer protection laws.
Revised versions will be posted in the app and on our website, with the “Last Updated” date updated accordingly.
Please review this policy periodically for any updates.

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